The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
Unbelievable service! We were a little apprehensive making such a large purchase online but due to this company having such a great rating with the BBB we decided to take a chance because the prices were the cheapest we could find anywhere, especially with their price match policy. We placed our order and had a couple items for which we requested a price match, which was honoured, no questions asked! Our order was placed at 3:00 pm, by 4:05 pm we received the Canada Post tracking information!!! Order was received 2 days later in perfect condition. One item did not fit properly so when we inquired as to how/if we could make an exchange we were advised That they would be sending the replacement size with a shipping label to return the item that had to be returned. Within 10 mins we received the tracking information!!!! We have never seen service like his before and we will definately be referring others to this company and we will be regular customers without a doubt!!!!! Would not shop anywhere else!!!!
Alex visited me at my workplace to deliver and set up the machine rather than me having to go out all the way to Vaughn. The initial machine developed a fault and Alex quickly got another machine to me. I ve bought all my consumables from the CPAP Clinic over the phone and the service has been both easy and quick. OUTSTANDING service from this company.
Colin Bray Toronto
I bought a Z1 machine from CPAP Clinic for travel and my business travel. This is a fantastic medical device, a lightweight device and does not take place in luggage compared to other CPAP. I save around $200 compared to purchasing it from suppliers in the province of Québec for the same service and after sale service. Before buying this machine, I exchanged emails with CPAP Clinic and they responded quickly to all my questions. As I was in Mississauga for business matters, they put a machine on hold for a couple of days before my travel for a pick up in store. Otherwise, they were ready to ship it to me at home. When I arrived in store, they set the machine for me. They provided me an excellent service. Congratulations! J ai acheté un CPAP Z1 de CPAP Clinic pour mes voyages et mes déplacements d affaires. Ce dispositif médical est fantastique en plus d être léger et de ne pas prendre beaucoup de place dans les bagages par rapport aux autres CPAP. J ai épargné environ 200 $ comparativement à avoir acheté cet appareil auprès de fournisseurs au Québec et ce, pour le même service et pour le service après vente. Avant d acheter cet appareil, j ai échangé des courriels avec CPAP Clinic et ils ont répondu rapidement à toutes mes questions. Comme j étais à Mississauga pour des raisons d affaires, ils ont mis une machine de côté pour quelques jours avant mon déplacement d affaires pour une livraison en magasin. Autrement, ils étaient prêts à me l expédié à la maison. Quand je suis arrivé au magasin, ils ont préparé l appareil pour moi. Ils m ont fourni un excellent service. Félicitations!
Louis Terrebonne, Québec
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