The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
Very disappointed with the quality of the Phillips Wisp mask frame and hose assembly. Seven to ten days after the 90 warranty the cloth-covered mask frame disintegrated on one side of the mask. I repaired the break with tape only to have the plastic clips on the hose cease to remain connected to the mask (more tape). I made the mistake of not contacting VitalAire immediately, and now have no recourse but to purchase new equipment. "Great warranty" folks on a cheaply made but expensive product.
K. Viers Ottawa
The telephone service was friendly and knowledgeable. The parts I needed were shipped the day I ordered them, and arrived the next day.
Great overview of how the CPAP machines work when I came in. They are determined to help find a solution with a mask and CPAP machine that works for you!! They actually read the CPAP data that s a wireless transmission in the unit and get back to you with how well you are doing at controlling your Sleep Apnea. Any questions they explain in an easy fashion to understand and put you at ease. Wish I had found these guys at the start!
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