Very disappointed with the quality of the Phillips Wisp mask frame and hose assembly. Seven to ten days after the 90 warranty the cloth-covered mask frame disintegrated on one side of the mask. I repaired the break with tape only to have the plastic clips on the hose cease to remain connected to the mask (more tape). I made the mistake of not contacting VitalAire immediately, and now have no recourse but to purchase new equipment. "Great warranty" folks on a cheaply made but expensive product.

K. Viers Ottawa

excellent service and inventory

I received my first CPAP machine in April 2020. The provider didn t have inventory on the mask I requested. I understand the COVID pandemic played a factor and after two weeks of waiting and no contact regarding the mask on back-order, my daughter contacted you and had my mask in hand within 24 hours. She drove from my place in Vineland, ON to the store location in Mississauga, ON to pick up the mask she had reserved for me over the phone the day before. Thank you so much for helping me ease into the use of this machine.

Pia Vineland, ON

Customer Services

Daniel did a great job explaining me the CPAP usage. He informed that he is available anytime, for any concerns. Follow up after 15 days increased my confidence in its safety and usage. I will definitely recommend the company.

Sarah Samiyah Sohail Brampton ON