We understand that your sleep therapy is critical to your well being and it is essential to have the equipment you need, when you need it. Provided your order is placed before 3pm (EST, Monday - Friday), we will ship your order the same day! In most cases shipping takes 1-5 business days, and expedited or courier options are always available. Your order can be tracked, just call or email us to receive the tracking number.
All masks that have our 100% satisfaction guarantee icon on their product page are entitled to our 30 days mask guarantee program. If you are not 100% satisfied with the mask′s fit, comfort or for any other legitimate reason, we can exchange the mask for you. Please inform us of the issue within 30 days of purchase, prior to returning the mask back to CPAP CLINIC. The customer is responsible for the returning shipping cost. After the returned mask is received, CPAP CLINIC will then ship out the replacement mask. If there is any difference in price between the returned and the replacement mask, CPAP CLINIC will charge or refund the difference to the customer.
CPAP CLINIC is committed to gaining your business by saving you time and money through our price match guarantee. We will match or beat any approved competitor′s advertised Canadian price AND offer FREE Shipping!
We will only price match Canada based retail CPAP websites that are contracted directly with the manufacturers. Auction websites do not have a license to dispense prescription required products. Hence websites such as, Ebay, Amazon, and Craigslist are not eligible for a price match. We look at the final price that means all duties, taxes, fees and shipping costs included. CPAP CLINIC reserves the right to deny both a price match and/or lowest price guarantee on certain products or services.
How does it work?
It′s quite simple; we have already reduced all of our CPAP products to the lowest prices we can offer. However, if you do find the same products advertised by a legitimate CPAP provider or website, we will match their prices. All price matched orders will receive FREE filters as a complimentary gift.
Contact us about your price match request at firstname.lastname@example.org with the competitor′s quote or information for reference.
ResMed Internet policy: ResMed products are to be sold directly to patients within Canada and not to other third parties or businesses. Also there is a restriction to publish prices or allow online orders to be display for all ResMed products.
Please note that our Price Match Guarantee does not apply to the following: Offers that include financing, bundling of items, free items, pricing errors, mail-in offers, competitors′ service prices, items that are advertised as limited-quantity, out of stock, open-box, promotion, clearance, or refurbished/used items.
**not all online companies are the same. Papsmart, CanadaCPAPsupply and CPAPoutlet are online business who are an exception to this Price Matching policy, as some do not respect manufacturer pricing restrictions and exclude extensive customer service and support, offline and online. Also, they offer limited warranties on supplies and machines. One business also has Headquarters in Florida, USA, a non-Canadian company.
When you call us toll free, you are going to speak with an experienced CPAP expert who will answer your questions honestly and offer clear explanations. Our phone lines are open from 9 AM until 7 PM on weekdays EST. Please don′t hesitate to call 1-877-430-CPAP(2727).
The CPAP Clinic Team appreciates your referrals. For every referral you give, both you and your friend will receive a free gift. As the number of referrals increases, the value of your gift increases as well. Make sure your friend mentions your name!
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by knowing your current equipment, you can easily shop for it′s replacement parts, ensuring the accuracy of your purchase.
CPAP Clinic operates on a business-to-consumer model, meaning we do not work through your insurance company and don′t accept "Pay-Provider Directly" from insurance companies. However, we still like to help our customers get reimbursed and provide insurance compliant invoices complete with all necessary codes. We recommend checking with your insurance company before placing your order and would be happy to send you a quote if nesessary.
The Learning Center is a useful resource and even the most informed and experienced CPAP user can benefit. We are trying to provide our customers with access to everything they need and want to know about Sleep Apnea and treatments available! This extensive knowledge database provides equipment information, general sleep health research, a CPAP wiki.
We accept and process orders through an industry leading and most secure provider: Paypal and don′t store any of the financial data.
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